Senior IT Security Operations Engineer

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role 

We are looking for a Senior IT Security Operations Engineer, Corporate Infrastructure to join our team. This is a Remote within the United States (with a hybrid preference for San Jose, CA) role, reporting to the Director - Zscaler on Zscaler in the Corporate Infrastructure department. As the operational backbone of the security team, you will keep policies tuned, alerts triaged, and platforms healthy while supporting Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Digital Experience (ZDX), AI Security, and Cloud Security (CSPM/DSPM) to mature our DevSecOps model.

What you’ll do (Role Expectations)

• Provide day-to-day operational support, configuration, policy tuning, and platform health monitoring for ZIA, ZPA, ZDX, AI Security, and Cloud Security
• Configure and maintain zero trust policies covering user-to-application access, posture checking, SSL/TLS inspection, content filtering, and access control
• Deploy and tune Cloud Security Posture Management (CSPM) and Data Security Posture Management (DSPM) policies, collaborating with environment owners on remediation
• Utilize ZDX to monitor application and user experience issues, correlating findings with network and security telemetry to identify root causes
• Support DLP policy tuning, alert triage, SOP documentation, and on-call incident response while helping automate repetitive workflows

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action, taking full accountability for security platform health with high integrity.
• You are driven by innovation. You have a deep curiosity for how things work and leverage automation and AI tools to continuously improve security workflows.
• You champion simplicity. You are skilled at distilling complex cloud, network, and security architectures into clear, simple, and actionable operational procedures.
• You are a high-trust collaborator. You build strong cross-functional partnerships across environment owners, support teams, and product groups to drive security outcomes.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• U.S. Citizenship required due to specific customer security requirements
• 5+ years of experience in IT security operations, network security, or a related technical domain
• Hands-on experience administering Zscaler ZIA and/or ZPA security platforms
• Working knowledge of zero trust concepts, including identity verification, role-based access control, network segmentation, and posture checking
• Practical understanding of cloud architecture (AWS, Azure, GCP), OS fundamentals (Windows, macOS, Linux), networking concepts, and authentication protocols

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on configuration experience with SSL/TLS inspection, DLP, SIEM integration, log streaming (NSS), and EDR platforms such as CrowdStrike Falcon
• Strong network troubleshooting skills utilizing tools like tcpdump, Wireshark, ping, and traceroute/MTR alongside familiarity with DevSecOps workflows
• Active technical certifications such as Zscaler ZCCA/ZCCP, CrowdStrike CCFA/CCFR, Security+, or CISSP

#LI-YC2 #LI-Remote

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$134,000—$167,500 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.