Software Engineering Manager

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

About the role

We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams. This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed.

The team has two clear areas of ownership. First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities. Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end. You own the throughput, quality, and getting integration-heavy work delivered efficiently.

This role reports to the Engineering Director.

Your mission

You own the delivery health of your squad end-to-end. You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.

Key responsibilities

• Manage a team of full stack engineers, actively drive their growth, performance, and engagement. Mobile engineers are a possibility as well.
• Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.
• Run tight agile processes and continuously improve them based on delivery metrics.
• Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.g. with POS systems etc.).
• Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.
• Lead technical discussions with third-party integration partners, translating between partner
• APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.
• Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.
• Uphold security and compliance obligations relevant to the team's work (e.g. PCI DSS etc.), embedding them into how the squad builds rather than treating them as an afterthought.
• Draft and track team OKRs and engineering KPIs (e.g. DORA); when the team is off track, show what is being done about it.
• Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.

What success looks like (first 6-12 months)

• The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.
• Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.
• Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.
• Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.
• The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.
• Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.

Your skills

• Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.
• Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.
• Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.
• Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.
• Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.
• Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.
• Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.
• Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.
• Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.

Nice-to-haves

• Experience in B2B SaaS with high-volume B2C traffic patterns.
• Background in hospitality-tech, food and beverage, payments, or last-mile delivery.
• Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).
• Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.
• Experience hiring and scaling engineering teams in the MENA region.
• BSc or MSc degree (or equivalent experience).

What we offer

• Curated career progression planning with formal yearly reviews and informal check-ins along the way.
• Encouragement to grow into a Feature Development Lead.
• A competitive salary.
• Ample time to learn new concepts - including paid development and business-related conferences.
• Fully remote working, no commuting expenses.
• Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.
• 25 days holiday (plus bank holidays), with an additional day per year of service.
• Regular all-company socials and quarterly team socials.
• A team that genuinely likes learning and shipping together.