Senior Business Systems Engineer, AI & Automation

About Inspiren 

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.

Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.

About the Role

Inspiren is building one of the most ambitious AI-native companies in digital health, and we are looking for someone to help us work like it. As our Senior Business Systems Engineer, AI & Automation, you will own two halves of the same problem: the core business systems Inspiren runs on: Salesforce and NetSuite,  and the intelligent automation layered on top of them. You will administer those systems well, keep their data trustworthy, and build the agent workflows that let the business do more without adding headcount. The person who takes this role will define how Inspiren operates at scale for years to come.

Most automation roles inherit someone else's CRM and are told to work around it. Here you own the system of record and the automation on top of it, which means you can fix problems at the root instead of building workarounds on a broken foundation. 

What makes this role different from a typical business systems job is the coaching mandate. You will bring specialist-level knowledge of agentic workflow design, but your real measure of success is whether the teams you partner with can eventually solve their own automation problems. That means knowing when to build, when to advise, and when to step back so others can grow. Strong technical judgment and strong relationship skills are both required here. One without the other will not work. And the stakes are meaningful: the workflows you build support care for real seniors in real facilities, not abstract enterprise productivity.

What You Will Do

• Design & Build: Design, build, and own production-grade automation and agent workflows using Salesforce Flow, NetSuite workflows and saved searches, Claude,  Slack, Linear, and Notion, running the full project lifecycle from discovery and scoping through launch and ongoing iteration.
• Data Integrity & Governance: Own data quality in both systems of record: deduplication, record ownership hygiene, field-level validation, and the accuracy of the revenue and pipeline metrics leadership reports on. Enforce data governance and PHI boundary standards across all automations, ensuring workflows comply with HIPAA requirements and Inspiren data policies by design, not as an afterthought.
• Release & Change Management: Run disciplined change management for both platforms — sandbox-first development, documented change requests, tested releases, rollback plans, and version control so configuration is auditable and no change is locked to its original author.
• Business Systems Administration: Own day-to-day administration of Salesforce and NetSuite — users and licenses, profiles, roles and permission sets, objects and fields, page layouts, record types, validation rules, approval processes, reports and dashboards. You are the accountable admin for both platforms, not a ticket-taker in front of a vendor.
• Quote-to-Cash & Systems Integration: Build and maintain the integrations that connect the commercial and financial stack — Salesforce to NetSuite, plus HubSpot, Slack, Notion, and Linear — so opportunity, order, invoice, and revenue data stay consistent across systems without manual reconciliation.
• Discovery & Prioritization: Partner with stakeholders across RevOps, Finance, Sales, Product Support, Clinical Support, Marketing, Implementation, TechOps, Product, Design, and Engineering to identify high-value automation and systems improvements, and maintain a single cross-functional roadmap covering both business systems work and AI initiatives, keeping team leads aligned on priorities and sequencing.
• Strategy & Best Practices: Act as an internal thought partner on business systems architecture and AI automation strategy — knowing when a workflow deserves automation, when a process should be fixed instead, when configuration beats code, and setting best practices for responsible AI usage across the org.
• Prompt Engineering & Evaluation: Engineer reliable system prompts and agent configurations for Claude-based automations, with a disciplined approach to testing and evaluating agent behavior before and after production deployment.
• Documentation & Lifecycle: Produce clear playbooks and system documentation so teams can understand and extend what you build, and so the next admin can pick up the platform without archaeology.
• Coaching & Enablement: Upskill team members across functions on both the business systems and the AI tooling, building their ability to solve their own problems, and drive genuine adoption through hands-on coaching and change management.
• Toolset Ownership: Evaluate new platforms, maximize the value of existing tools, and own selection decisions as the stack grows.
• Impact Measurement: Track and report the measurable business impact of your work: time reclaimed, error rates reduced, throughput improved, data quality up.

What You Bring

• Experience: 4+ years in business systems, technical operations, revenue operations, workflow automation, or a comparable systems role at a tech company, with clear accountability for measurable outcomes, not just delivering projects.
• Hands-on Salesforce administration depth: you have been the accountable admin for a production org — permission sets and sharing models, custom objects and fields, Flow Builder, validation rules, approval processes, reports and dashboards, sandbox-to-production deployment. Salesforce Administrator certification or equivalent demonstrated experience.
• ERP administration experience: hands-on NetSuite administration — roles and permissions, custom records and fields, saved searches, workflows, and the reporting layer. Deep experience with a comparable ERP plus a credible plan to ramp on NetSuite will be considered.
• Quote-to-cash fluency: you understand how an opportunity becomes an order, an invoice, and recognized revenue, and where that chain typically breaks between CRM and ERP.
• Data hygiene and migration chops: you have cleaned up a messy org — bulk data operations, deduplication, ownership reassignment, mass updates — and you do it carefully, with backups and a rollback path.
• Specialist-level agentic workflow knowledge: you have built multi-step systems with real integrations, conditional logic, and error handling using Claude, Zapier, n8n, Slack, Linear, Notion, and Salesforce. You know their capabilities and limits intimately.
• Prompt engineering fluency: you design and iterate on system prompts and agent configurations to get reliable, predictable behavior from LLMs, and you have a methodology for evaluating agent outputs and catching failure modes before they reach production.
• Technical fluency, whether from a software engineering background or built through hands-on practice: you read API docs, understand data structures and payloads, debug integration failures, and pick up unfamiliar platforms without hand-holding.
• A track record of building trust with non-technical stakeholders, especially in Finance and RevOps: you ask good questions, translate tradeoffs clearly, and drive adoption without requiring top-down mandates.
• An AI-native working style: AI tools are core to how you work, not a feature. You can describe specific agent systems and AI workflows you have designed, what failed, and what you built next.
• A coaching instinct: you get more satisfaction from a team member building their first automation independently than from solving it for them. You have helped non-technical people level up before and know how to make complex tools feel approachable.
• Sound data governance judgment: you think naturally about PHI boundaries, HIPAA requirements, segregation of duties in financial systems, and responsible automation design, and you would never route sensitive data through a workflow without understanding where it goes and who can see it.

Bonus Skills

• Salesforce Advanced Administrator or Platform App Builder certification; NetSuite Administrator or SuiteFoundation certification.
• Scripting depth in either platform: SuiteScript, or the ability to read and debug Apex and SOQL even if you do not write it day to day.
• Experience with iPaaS or integration middleware — Celigo, Boomi, Workato, MuleSoft — connecting CRM and ERP.
• CPQ, billing, or revenue recognition tooling experience.
• Familiarity with LangChain or similar agent orchestration frameworks for multi-agent architectures.
• Hardware or physical-product business model experience: inventory, RMA, and supply chain data in an ERP.
• Experience at a growth-stage company building workflows before the playbook existed.

What You’ll Get

Great work deserves great support. At Inspiren, you're not just building a product, you're helping reshape how millions of older adults live and age with dignity. Here's how we invest in the people making that possible:

• Competitive Pay — Strong base salary, because doing meaningful work should also mean doing well
• Equity & Upside — Own a piece of what you're building toward safer, more connected senior living
• Growth & Recognition — Semi-annual reviews built to recognize your impact and invest in where you want to grow next
• Tools That Move You Forward — We invest in the best AI tooling available and in company-wide training to use it well, so you're not just working faster, you're building skills that grow your career
• Global Team, NYC Growing — Teammates around the world, plus a new NYC office as we build out more in-person connection

For U.S.-Based Employees

• Health & Wellness — Comprehensive medical, dental, and vision coverage
• Time Off — Flexible PTO, 5 paid sick days per year, and company-observed holidays
• Financial — 401(k) retirement plan, plus equity (ISO) in a fast-growing company
• Parental Leave — Up to 12 weeks of paid parental leave for bonding (+ additional leave for birthing parents)

Why Inspiren

At Inspiren, our work has a real human impact. We’re building technology that helps caregivers see more, respond sooner, and deliver better care—helping transform the experience of senior living. You’ll join an ambitious, collaborative team that moves with purpose, embraces new ideas, and holds a high bar for both what we build and how we work together.

Don’t meet every qualification?

Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.

Equal Employment Opportunity

Inspiren is an equal opportunity employer. We make employment decisions based on business needs, role requirements, individual qualifications, and potential—without regard to race, color, religion, creed, sex, pregnancy or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or family status, veteran or military status, or any other status protected by applicable law.

Inspiren is committed to providing reasonable accommodations throughout the application and interview process. If you need an accommodation to participate, please let our Talent team know.

Compensation

At Inspiren, we’re committed to fair, competitive, and transparent compensation. The base salary range of $140,000 - 175,000 + equity + benefits listed for this role reflects the range Inspiren reasonably expects to pay across the approved U.S. hiring locations. Actual compensation will be determined using market data for the candidate’s primary work location, along with relevant experience, skills, and internal equity.

We believe great work deserves great rewards. Our compensation and benefits are designed to recognize your contributions and reflect the standards of leading organizations in our field.

Your recruiter will be happy to walk you through the full compensation package, including what your total pay could look like, so you have a clear picture of both the immediate and long-term value of joining our team.