D365 CE Senior Functional Consultant

Accountabilities:
As a D365 CE Senior Functional Consultant, you will lead functional consulting activities, support end-to-end implementations, and ensure Dynamics 365 Customer Engagement solutions meet business objectives. Gather, analyze, and document business requirements from stakeholders to define effective CRM solutions. Lead functional workshops, discovery sessions, and solution design discussions with business teams. Configure and implement Microsoft Dynamics 365 Customer Engagement solutions based on customer requirements. Demonstrate strong expertise in the D365 CE Sales module and provide functional guidance across additional CE modules. Work with technical consultants, developers, architects, and project managers to deliver successful implementations. Create functional design documents, process flows, user stories, and solution documentation. Support data migration, testing activities, user acceptance testing, and production deployments. Conduct user training sessions and develop supporting documentation to enable adoption. Provide post-go-live support, identify improvement opportunities, and recommend process enhancements. Follow implementation best practices and contribute to consistent delivery quality. Requirements: The ideal candidate is an experienced Microsoft Dynamics professional with strong functional consulting capabilities, business analysis skills, and client-facing experience. 7–10 years of overall IT experience with significant hands-on experience in Microsoft Dynamics 365 Customer Engagement. Strong expertise in the D365 CE Sales module is mandatory. Experience working with at least two additional D365 CE modules, such as Customer Service, Field Service, Marketing (Customer Insights – Journeys), or Project Operations. Proven experience delivering end-to-end D365 CE implementation projects. Strong business analysis, requirement gathering, and solution design capabilities. Experience configuring Dynamics 365 CE solutions with limited reliance on custom development. Understanding of Dataverse, Power Platform, business process flows, security roles, and integrations is preferred. Experience working in Agile/Scrum delivery environments is an advantage. Microsoft Dynamics 365 Customer Engagement Functional certifications are preferred. Strong stakeholder management and client communication skills. Ability to work independently and collaborate effectively with global teams. Excellent analytical, problem-solving, and organizational abilities. Benefits: Fully remote working opportunity within India. Opportunity to collaborate with international clients and cross-functional teams. Exposure to complex Microsoft Dynamics 365 transformation projects. Continuous learning opportunities and support for Microsoft certifications. Career development opportunities within a technology-focused environment. Collaborative and inclusive workplace culture centered on innovation and growth. Flexible work setup designed to support productivity and work-life balance.

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