IT Coordinator Level 1 Healthcare

Accountabilities:
The IT Coordinator Level 1 provides technical assistance to users, supports daily IT operations, and helps maintain reliable technology systems across multiple locations. This role requires strong troubleshooting skills, attention to detail, and a commitment to delivering excellent internal customer service. Provide technical support and service assistance to users by researching, diagnosing, and resolving hardware, software, and network-related issues. Troubleshoot workstation, application, and system problems while guiding users through effective solutions. Set up, configure, and maintain computers, peripherals, printers, routers, and other technology equipment. Install and configure software applications according to organizational requirements. Manage and track support requests through the ticketing system, ensuring accurate documentation and timely resolution. Maintain IT asset records and assist with inventory management. Support the creation and improvement of standard operating procedures and IT documentation. Perform basic account administration tasks, including mailbox setup, password resets, and account extensions. Assist with IT projects, system implementations, and technology rollouts as needed. Provide onsite support at different locations, including occasional overnight travel for clinic visits. Requirements: The ideal candidate is a customer-focused IT professional with experience supporting users in a Windows-based environment and a strong ability to troubleshoot technical issues efficiently. High School Diploma or equivalent required; Associate’s degree preferred. Minimum of 2 years of experience in an IT help desk or technical support role within a corporate environment; 3 years preferred. Experience working with ticketing systems such as Zendesk or similar service management platforms. Experience managing user accounts and permissions through Microsoft Active Directory and Microsoft Azure. Knowledge of computer systems, networks, hardware, software troubleshooting, and IT support processes. Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. Strong diagnostic, analytical, and problem-solving skills. Excellent verbal and written communication skills with a customer-service-oriented approach. Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment. Strong organizational and time-management skills. Ability to travel locally to support different sites and participate in occasional overnight travel. Must be authorized to work in the United States without current or future visa sponsorship. Benefits: Competitive hourly compensation range of $25 - $27 USD . Opportunity to contribute to technology solutions that support meaningful healthcare services. Collaborative environment with opportunities to expand technical skills and experience. Exposure to healthcare IT systems, infrastructure, and operational improvements. Professional growth opportunities within a specialized and evolving technology environment.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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