Observability Architect

Accountabilities:
The Observability Architect will serve as a trusted technical advisor for a portfolio of customers, helping them maximize the value of observability solutions through architecture guidance, enablement, and continuous improvement. Act as the primary technical point of contact for assigned customers, building strong relationships with engineering, SRE, and architecture stakeholders. Design customer observability strategies and maturity roadmaps aligned with business goals and technical requirements. Guide customers through implementation, adoption, optimization, and expansion of observability capabilities. Provide expert troubleshooting, technical recommendations, and support during complex operational challenges. Conduct technical reviews, health checks, and architecture assessments to identify opportunities for improvement. Advise customers on best practices for leveraging observability technologies to improve reliability and efficiency. Collaborate with customer teams to develop technical roadmaps and adoption strategies. Identify opportunities to optimize platform usage, reduce costs, and increase customer value. Support root cause analysis activities and help resolve issues impacting customer experience. Deliver technical workshops, training sessions, documentation, guides, and enablement materials. Partner with internal teams to represent customer needs, priorities, and feedback. Participate in customer reviews to evaluate outcomes, demonstrate ROI, and identify future opportunities. Prepare reports and insights on customer progress, adoption metrics, and areas of focus. Requirements: The ideal candidate will bring strong technical architecture experience, customer-facing skills, and a passion for helping organizations improve their technology operations. Bachelor’s degree in Computer Science, Information Technology, Mathematics, or a related field, or equivalent professional experience. 5+ years of experience in technical support, technical account management, consulting, solutions engineering, or professional services within the technology industry. Strong experience designing, deploying, and operating Kubernetes-based environments. Demonstrated knowledge of observability concepts, tools, and best practices. Experience working with technologies such as Grafana, Prometheus, Loki, or similar monitoring and observability platforms is preferred. Ability to manage multiple customers, projects, and technical priorities simultaneously. Strong analytical and problem-solving skills with the ability to diagnose complex technical issues. Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences. Experience creating technical documentation, training materials, and customer enablement resources. Ability to travel occasionally for customer engagements, up to 25%. Strong customer-focused mindset with a passion for solving technical challenges. Preferred experience in post-sales technical roles, technical sales, customer success, or open-source technology environments. Benefits: Competitive compensation package with a U.S. OTE range of $182,000–$217,000 depending on experience, skills, and location. Equity participation through Restricted Stock Units (RSUs). Fully remote work environment with a global, distributed team. Flexible and autonomous work culture built around trust and accountability. Comprehensive benefits package supporting health, wellness, and financial security. Generous annual leave policy with dedicated company shutdown days. Opportunities for professional growth and career development. Collaborative environment focused on innovation, transparency, and continuous learning. Opportunity to work with open-source technologies and influence the future of observability. Supportive leadership and a high-trust culture where employees are empowered to make an impact.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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