Security Systems Installation Success

Accountabilities
Act as the primary technical point of contact for field engineers during security system installations, providing real-time support through phone, email, and messaging platforms. Guide installation teams through project milestones by assisting with programming, testing, troubleshooting, onboarding, and validation of security solutions according to project requirements. Support installations involving access control, CCTV/VMS, intrusion detection, fire alarm systems, business intelligence solutions, and two-way audio technologies. Maintain accurate documentation of installation activities, technical issues, resolutions, and project progress while ensuring adherence to established procedures and quality standards. Collaborate closely with Field Operations, Project Management, Customer Success, and Account Administration teams to coordinate activities and communicate project updates. Identify recurring technical or operational issues, recommend process improvements, and escalate risks or customer concerns when appropriate. Contribute to a culture of continuous learning by expanding technical knowledge, sharing best practices, and supporting ongoing team development initiatives. Requirements Minimum of 3 years of experience as a Field Technician, Help Desk Agent, or similar technical support role focused on security system installations. Strong hands-on expertise with access control systems, CCTV/VMS (IP and analog), intrusion and fire alarm systems, business intelligence platforms, and two-way audio solutions. Practical knowledge of low-voltage systems, including wiring, inputs/outputs, serial polling loops, and related installation practices. Demonstrated ability to troubleshoot complex technical issues while managing multiple installation projects simultaneously. Excellent verbal and written communication skills with the ability to effectively support field technicians, customers, and cross-functional teams. Strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment. Proficiency with Microsoft Office applications and general computer systems; typing speed of at least 20 WPM preferred. Flexibility to work scheduled shifts, including occasional evenings, weekends, holidays, or extended hours as business needs require. Benefits Salary: $58,000–$61,000 annually, based on experience, qualifications, and location. Full-time, salaried exempt position. Remote work opportunity. Comprehensive employee benefits package, including healthcare and additional company-sponsored perks. Professional development and continuous technical training opportunities. Collaborative, customer-focused environment with opportunities for career growth. Opportunity to work with advanced security technologies and support enterprise-scale installations.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
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