Senior IT Project Manager- Agentic AI

Accountabilities:
Lead the end-to-end delivery of Agentic AI and Conversational AI initiatives, including AI chat, AI voice, agent assist, CCaaS, and CRM integration projects from discovery through go-live and post-launch support. Manage multiple concurrent projects across planning, design, development, testing, deployment, hypercare, and continuous improvement phases while ensuring timely delivery. Facilitate client workshops and requirement-gathering sessions to define business processes, customer journeys, automation workflows, reporting needs, integrations, and project success criteria. Develop and maintain comprehensive project plans, monitor milestones, manage risks, dependencies, scope changes, and ensure effective governance throughout the project lifecycle. Coordinate cross-functional teams including architects, developers, AI specialists, QA engineers, operations teams, security, product management, and client stakeholders. Lead testing, UAT, production readiness reviews, deployment planning, release management, and post-launch monitoring to ensure stable and successful implementations. Prepare and maintain key project documentation, including business requirements, functional specifications, delivery roadmaps, release notes, change requests, status reports, and governance artifacts. Drive collaboration across globally distributed teams while supporting operational readiness, user training, issue resolution, and ongoing optimization initiatives. Requirements Proven experience managing end-to-end IT project delivery with a strong focus on Agentic AI, Conversational AI, AI Chatbots, AI Voice, CCaaS, or similar intelligent automation platforms. Strong background in technical project management, including project planning, stakeholder management, risk mitigation, budget and timeline control, and delivery governance. Experience gathering business, operational, and technical requirements, translating them into actionable project plans and technical deliverables. Solid understanding of contact center technologies, IVR systems, telephony platforms, CRM integrations, APIs, customer service workflows, analytics, and enterprise applications. Hands-on experience leading QA, User Acceptance Testing (UAT), defect management, release readiness, deployment planning, production validation, and post-launch optimization. Familiarity with Agile project management methodologies and collaboration tools such as Jira, Confluence, and similar project tracking platforms. Excellent leadership, communication, analytical, documentation, and stakeholder management skills with the ability to coordinate distributed global teams. Flexibility to work in an afternoon/evening shift with overlap across international teams. Benefits 100% remote opportunity based in India. Opportunity to lead cutting-edge AI transformation and enterprise automation projects. Exposure to advanced technologies including Agentic AI, Conversational AI, CCaaS, and intelligent customer engagement platforms. Collaborative international work environment with cross-functional global teams. Strong opportunities for career advancement, leadership development, and continuous learning. Competitive compensation package with comprehensive employee benefits. Inclusive, people-focused culture that values innovation, accountability, collaboration, and professional growth.

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